FAQ
Shipping & Delivery
Q: Where do you ship your products from?
A: Our products ship out of Grover Beach, California, USA.
Q: What shipping options do you offer?
A: For US customers, we offer 3-5 business day delivery, 2 business day delivery, and 1 business day delivery options. For international customers, we ship primarily with FedEx. Collect shipping via UPS, FedEx, or DHL is available to US and international customers too, but is not available through the online checkout and must be arranged with our team in advance.
Q: Do you offer free shipping?
A: We do offer free 3-5 business day delivery for online orders totaling $125.00 USD or more that are being shipped to a location within the USA, Alaska and Hawaii included!
Technical Support
Q: Do you offer instructions on how to install connectors?
A: We do offer some helpful crimping and installation guides on our Instructions and Specs page.
Q: Can you help me identify what connector or terminals I'm using?
A: You can use our online filters to search for products by type, manufacturer, color, # of cavities, etc. You can also email or text us some photos of the part you are hunting for. We can't promise that we'll be able to identify it, but we're always willing to take a look!
Q: Can you tell me what parts mate to my connector, or what terminals go inside of it?
A: Most products on our site provide a number of Compatible Products at the bottom of each products' page. This is where we'll list the appropriate terminals, seals, mating connectors, etc. that go with each part. If you can't find what you're looking for there, contact us! We may be able to find the answer for you.
Ordering & Payment
Q: How quickly will you process my order?
A: Online orders received by 2pm pacific time will ship the same business day. Orders placed after 2pm pacific time will ship the next business day. Business days are Monday - Friday, excluding New Year's Day, Fourth of July, Memorial Day, Labor Day, Thanksgiving, and Christmas
Q: Do I need to have an account to place an order?
A: No, you don't need to have an account. You can complete your purchase as a guest. Completing your order while signed into an account provides you the benefit of maintaining your order history, while checking out as a guest does not.
Q: Can I place a tax exempt order with you?
A: Yes you can! Simply email us a copy of your tax exemption certificate as well as the email account that you created your customer account under. We will mark your account as tax exempt for you.
Q: Do you accept POs?
A: We recommend online checkout as the fastest and most secure way to place an order, but you can also email us your company POs. Note that PO's must have a minimum value of $100 USD.
Q: What payment methods do you accept?
A: We accept all major digital forms of payment including all major credit cards, PayPal, Venmo, Apple Pay, etc. We can provide you with instructions to send payment via ACH and wire transfer as well. Net 30 payment terms are available to select business who apply and are approved in advance. Note that net 30 payment terms cannot currently be taken advantage of via online checkout.
Q: Why wasn't my payment accepted at checkout?
A: The # 1 issue we see that causes this problem is when the billing address and zip code provided during checkout don't match what the card's issuing bank has on file. This is pretty common if your credit cards are issued by a corporate office in another town. Double check that your billing address matches what the bank has on record. If that doesn't solve the issue, reach out to us! We have additional means to diagnose the problem.
Returns
Q: I ordered the wrong parts. Can I return them or exchange them?
A: Yes! We accept returns of unused parts within 60 days of delivery. To get a return or an exchange started, contact us!
Q: I received something different from what I ordered. Can I return the parts or exchange them for the right ones?
A: Yes, certainly! If you receive an incorrect part, please alert us to our mistake. We will work to get the right parts sent to you ASAP, and get the wrong parts sent back to us.
Have a question that isn't answered here? Contact us and we'll be happy to help find the answer!